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Your Satisfaction Is Our Key Focus!

Your satisfaction is our key focus, thus we constantly strive to deliver industry leading service and products right to your doorstep. Our products are manufactured in GMP certified facilities and tested in independent third-party labs applying the highest industry standards.

SPECIAL COVID-19 RETURN PROCEDURES IN PLACE

As the world struggles with the global COVID-19 pandemic companies around the world are trying to do their part in helping to stop the spread of the virus, and we are no different. Because the virus can live on hard services for an extended period of time we are asking all customers to hold onto their returns for at least the next 30 days. Please note that the 30 day refund timer will also be extended and you will not lose your eligibility for a refund - we are simply asking that you hold onto the items for the next 30 days so as not to continue the spread of the virus. As this situation is evolving by the hour, we will update this page accordingly should the situation change. As always, please contact our amazing customer service team with any questions and/or concerns.
We appreciate your understanding and cooperation as we (and the rest of the world) try to navigate these new waters. Thank you and please be safe.

SHIPPING

We ship Monday-Friday only. We aim to ship the products on the same day as the order was placed, but it is not guaranteed and can take up to 48 business hours from when the order is placed.  All shipments are sent VIA the United States Postal Service First Class Mail and a tracking number will be emailed to you immediately following the shipment of the order. Orders within US usually take 5-7 business days. We do not guarantee any shipping time, once the package leaves our possession we have no control. We will fix issues but we cannot control late packages from the shipping services.

RETURNS

We offer 30 days refund guarantee starting from the day when your order was delivered. After expiry of the 30 day guarantee period, we will no longer be able to offer any refunds or product exchanges. To request a refund, please contact our Customer Support team via email or phone in order to receive a return authorization number. When contacting the customer support team please have your order number and clearly state what items you are sending back. We reserve the right not to refund any orders that are shipped back without a (valid) return number.
 
All returns should be sent to:
 
LifeStream Labs
c/o Returns Dept
23616 Via Carino Lane
Bonita Springs, FL 34135
United States of America

REFUNDS

Once your return is received and inspected, you will be sent an email to notify you of the approval or rejection of your refund. Inspection of your package will be done within 3-7 days from the receipt date. Please be patient. All received packages go through Quality Assurance inspection before refunds are processed. We will pay your refund after inspection. Please note, as of 9/10/2019 a restocking fee of 25% will be deducted from the total refund amount.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days. A full refund of the purchase price of the product will be refunded. Shipping charges on the original shipment cannot be refunded.